Yarra Systems Pty Ltd · ABN 20 698 366 531
Cancellation and refund policy
How Fablyn subscriptions, top-ups, service issues and refunds are handled.
Cancel your subscription
You may cancel from Fablyn’s Account page or your Link order page. Cancellation normally takes effect at the end of the current billing period. You retain access until then. Unused monthly minutes and included AI credits expire at renewal. Video-minute top-ups roll over between billing months but expire when the associated subscription ends. Purchased AI credits carry forward, but require an active paid subscription to use.
Change-of-mind refunds
Except where required by law or expressly agreed, monthly subscription and top-up charges are not refundable for change of mind, and we do not provide prorated refunds for unused time or allowances.
EU/EEA consumer withdrawal
If you buy as a consumer in the EU/EEA, statutory withdrawal rights may let you withdraw within 14 days after concluding the contract. Starting to use Fablyn does not, by itself, waive those rights. Any exception or proportionate charge for service already supplied must meet the applicable legal requirements. Use the Link support route on your receipt or email support@fablyn.app with a clear statement that you wish to withdraw, your order reference and purchase date. We will coordinate product-related requests with the merchant of record. Our change-of-mind policy does not limit statutory withdrawal or remedies.
Service problems
If Fablyn materially fails to provide the paid service, contact support@fablyn.app with the account email and the video concerned. Depending on the circumstances, an appropriate remedy may include correcting or restoring the service, extending access, or issuing a full or partial refund. Nothing in this policy excludes rights or remedies that cannot be excluded under applicable law, including the Australian Consumer Law and applicable EU consumer protections.
Managed Payments
Stripe or a Stripe affiliate is the merchant of record for purchases made through Managed Payments. Approved refunds are returned through Link to the original payment method. Refunding a top-up revokes that top-up’s credits; where credits have already been used, any remedy will be determined under applicable law and the circumstances. Stripe may also issue refunds under its Managed Payments policies, including in some circumstances within 60 days of purchase. Refund timing and tax adjustments depend on the payment method and applicable law.